Faq

FAQ

Frequently Asked Questions

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  • What is the Support at Home Program?

    The Support at Home Program is Australia’s new in-home aged care system starting on 1 November 2025. It replaces the current Home Care Packages (transition provisions for current recipients of a Home Care Package exist)…

  • How is Tricare Seniors different from Tricare Services?

    Tricare Seniors focuses entirely on delivering advanced aged-care services under the Support at Home Program, while Tricare Services supports disability (NDIS) and CHSP entry-level aged-care. That means Tricare Seniors is specifically dedicated to older Australians…

  • Who can receive Support at Home services?

    Support at Home is designed for Australians aged 65 and over (or 50+ for Aboriginal and Torres Strait Islander people) who need help with everyday living, health support or maintaining independence at home. Eligibility is…

  • Will my Home Care Package automatically change?

    Yes. If you currently have a Home Care Package, you have automatically transitioned to the new Support at Home Program on 1st November 2025. Tricare Seniors will help ensure your care continues smoothly without interruptions.

  • What services does Tricare Seniors provide?

    We provide a wide range of personalised in-home support including clinical nursing, allied health, personal care, domestic assistance, mobility help, transport, companionship, home safety services, and many more. Every service is tailored to match your…

  • How do I start receiving services with Tricare Seniors?

    You can start by contacting My Aged Care for an assessment. Once approved and allocated, you can choose Tricare Seniors as your preferred provider, and we will work with you to create a care plan…

  • How much will the services cost?

    Costs vary depending on your financial situation, your Support at Home classification and the services you choose. We follow government pricing guidelines, ensuring fair and transparent costs with no hidden fees.

  • Can families be involved in decisions about my care?

    Absolutely. We welcome family involvement and encourage loved ones to participate in planning and reviewing your care, helping ensure your comfort, preferences and wellbeing are always respected.

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